I’ve been to many many shops ranging from gas stations to top tier BMW dealerships in new England. I’m in disbelief by the quality of this shop. There were a few things that really caught my attention… 1) The owner is incredibly polite, honest and fair. So is the crew. These are NOT your typical mechanics - the employees seemed highly educated, clean, took care of themselves, respectful, etc. I was also happy to see this was a family run shop. 2) The diagnostic was incredibly thorough for the price. They sent me a link with the breakout including some photos/videos of the more major issues needing to be addressed, verbiage from the technician explaining the issues seen, and color coding ranging from green (check was good) to red (requiring immediate attention). They of course also walked me through the entire list in person, which was great. 3) The quality of the shop was amazing. Very clean, high end tools, and a level of organization I find to be rare in auto shops. If you are looking for a family owned business who won’t play games and give you your moneys worth - this is your place, I guarantee it.
Wow, thank you so much, Mr. Medeiros for the kind words and taking time out of your day to write such a thoughtful and detailed review about your experience with Elite! We are glad you had a great experience and we look forward to seeing you and servicing your vehicle in the future!
- Elite Auto Repair